CLARKS SCHOOL SHOE QUALITY ASSURANCE


Our school shoes are built to last. We take extra care in ensuring our goods are of the highest quality. However, if for any reason you find that our product doesn’t meet acceptable standards you will be entitled to an exchange or refund in accordance with Australian Consumer Law.

The lifetime of our school shoes will vary depending on the frequency of use, the surface upon which it is used, and the child’s state of play.

To maximise the life of the shoe it is recommended that they are not worn for high-level activity that causes excessive abrasion on hard or rough surfaces. School shoes are not designed for activities such as skateboarding, cycling, riding a scooter or playing any type of sport.

Our policy, in accordance with law, will cover any manufacturing faults that arise during regular wear over the lifetime of the shoe. At Clarks, we consider the reasonable life of our school shoes to be six to nine months, depending on your child’s state of play.

Understand Your Rights

At Clarks, we believe it is important that you understand your rights as a consumer and have the confidence that you will receive the best products and service possible.

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something, you have consumer rights.

Read about your rights at the ACCC website:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

You also have the right to ask for a repair or refund under the Australian Consumer Law consumer guarantees if your shoes are faulty. Read about your rights here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

I think my shoes are faulty, what should I do?

Please keep a copy of your receipt when purchasing Clarks shoes. If you believe your shoes are faulty, our policy states that you should return them to the place of purchase to be assessed. If the shoes are faulty, the store will then exchange these for you.

If you purchased your shoes from Clarks Stores or Clarks Online, please read our return policy here: https://www.clarks.com.au/delivery-returns/