CLARKS 6 MONTH OUTSOLE GUARANTEE TERMS & CONDITIONS

All Clarks school shoes are guaranteed against any manufacturing faults on the outsole of the shoes that arise for a period of six (6) calendar months from the date of purchase. Normal wear and tear will not be covered under the guarantee, nor will deliberate destruction of the shoe.

Activities such as skateboarding, excessive dragging, grinding or rubbing of shoes on concrete (hard surfaces) or using them as brakes on bikes or scooters will shorten the life span of the shoe and WILL NOT BE COVERED by this guarantee. If the rubber outsole wears through during the guarantee period in accordance with the conditions outlined, the product will be replaced.

If you have purchased your school shoes in a store or stockist and believe you may be covered by the outsole guarantee..
If you purchased your shoes from a Clarks store or stockist, please take your shoes and the receipt back to the store of purchase. The shoes will then be assessed by the store who will be able to determine an outcome for you. If the shoes are determined as faulty and replaced under the outsole guarantee, the new pair’s guarantee is valid from the original purchase date. Please kindly note the replacement shoe will need to be of the same size as your original purchase.

If you have purchased your school shoes online and believe you may be covered by the outsole guarantee..
If you purchased your shoes online from www.clarks.com.au, please contact our online support team who will be able to make an assessment of the school shoes. Please email an image of the outer sole, your online order number and your best contact details to our team at onlinesupport@brandcollective.com.au who will get back to you as soon as possible. If the shoes are replaced under the outsole guarantee, the new pair’s guarantee is valid from the original purchase date. Please kindly note the replacement shoe will need to be of the same size as your original purchase. If the shoes are replaced under the outsole guarantee, the new pair’s guarantee is valid from the original purchase date.
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