Dear Valued Clarks Customers,

In February 2017, we were alerted to an issue with one of our school shoes called ‘Intrigue’ (Product numbers: 122739 and 122234), where in a limited run of this style, the buckle on the strap of the shoe is coming unstitched.

As this style is handmade, we may occasionally experience some cases where the quality of work doesn’t meet our high standards.

We have since completed an assessment of this style to ensure future purchases at all our stores and stockists meet our quality standards and will not be effected by this issue.

If you do find your purchased pair of Clarks has this issue, you are covered by our Quality Assurance promise Please return them to the place of purchase for a full refund or exchange.

At Clarks, we’re passionate about the school shoes we produce and we’re committed to ensuring the highest quality.

Clarks would like to apologise to affected parents and kids for the inconvenience this has caused as you head back to school this year.

For further information
Call 1800 760 367 Monday – Friday 8.30am – 5pm AEST

Clarks Team